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Like some property management firms, they will arrange transportation and project management, but because this is a long-term relationship, the residential concierge has the opportunity to learn their client’s habits and preferences. They will know what sort of food you prefer and be able to alert you when a new restaurant you may enjoy opens, as well as arrange for you to visit. They will also book activities or short trips within the region for you or your guests. Want to get married, renew your vows, or just have a romantic dinner on the beach? Call the concierge.
Of course, owning a home in México means language may be an issue. One of the key services the concierge provides is translation assistance. Mr. Castineiras stresses that the concierge will not provide any illegal service but if, for example, an owner receives a traffic ticket, his staff is there to help them lawfully resolve the issue. Handling accidents and medical emergencies are part of the job. For new owners becoming acquainted with the community, your concierge will help you purchase, insure and license a vehicle, and educate you about the area. “Our job is to become an extension of them,” Castineiras adds. Of course, for a professional concierge, no detail is too small. He recalls receiving an “emergency” call at 6:30 a.m. in which the caller insisted on having to have a banana. Without stores open at that hour, Mr. Castineiras raided his own lunch and delivered the banana.
While this sounds too good to be true, this is just the kind of lifestyle residents enjoy in Los Cabo’s elite communities and on a scaled-down version in many others. If you’re thinking you could fit right into it, you might want to spend your next vacation in a private resort community. Homes, villas and condominiums are available for rent in many of these communities through in-house rental programs and rental agencies like Sun Cabo Vacations and Earth Sea and Sky. If a luxury beachfront condominium is more your style, Las Manañitas has an in-house rental program with concierge services. Villas and homes in Punta Ballena, Cabo del Sol, Palmilla, Pedregal and Villas del Mar are also available for short term rentals.
And what can you do for your concierge? While gratuities are not expected, for service beyond the norm they may be offered. Because of the long-term nature of this personal relationship, the owner knows the concierge well enough to instead offer a personal gift or even invite the concierge and family to dinner at their house or a favorite restaurant.
Bottom line: Your residential concierge is a good friend who knows the local ropes and will do what it takes to make property ownership in Los Cabos a stress-free experience.
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